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Tournament Committee Descriptions

All committees require friendly and warm volunteers who enjoy interacting with other people as the Pacific Life Open is a very service oriented business.

Administration Office

Volunteers assist in the Indian Wells Tennis Garden administration office year-round at the front desk reception area. Telephone and general office skills are necessary.

Ball Kids

“Ball Moms” and “Dads” are responsible for recruiting, training, scheduling, supervising more than 200 ball kids during tryouts, qualifying rounds and the tournament. Pre-tournament training and orientation sessions mandatory. Training sessions will take place late January or early February.

Box Office

Volunteers assist in the box office selling tickets by phone, answering phones, distributing ticket brochures, distributing event information and tickets to patrons during the tournament. Computer experience is helpful but not necessary.

Credentials

Volunteers create, organize and distribute all of the official tournament credentials issued to guests, sponsors, media, officials and more. Computer skills are mandatory and specific training on credential program is provided. Additional hours are required pre-tournament to cover training and early preparation of credentials.

Foundation Office

Volunteers are needed on a year-round basis to work in the Champions Volunteer Foundation office to help process volunteer applications, answer phones and record volunteer hours. Telephone, computer and general office skills are necessary.

Gates

This committee controls access to the grounds at three different gates. These volunteers make the first and last impression that the tournament’s patrons and participants remember. They check tickets and credentials for patrons, players and guests. This is a great way to meet and see patrons, sponsors etc. from all over the world.

Hospitality

Hospitality volunteers assist in a variety of areas including stadium suites, the Garden Club (private dining area for tickets holders), sponsor parties and/or functions and gifting. If you are a gracious host or hostess this is your committee.

Information/Programs

These volunteers organize all tournament, Indian Wells Tennis Garden and Coachella Valley information in order to be the most informative to all guests with their inquiries. Stationed throughout the site, volunteers market and sell tournament programs and daily draw sheets. Good people, sales and money handling skills are needed.

Media

Volunteers assist the Media Director with daily operations in the media room. General office skills are necessary. Pre-tournament time is needed for credentialing purposes and setting up the media room. Foreign language skills are appreciated.

Player Services

Volunteers assist all players and coaches with tournament services and players’ locker rooms. Pre-tournament planning is necessary to prepare credentials and social activities. Foreign language skills are appreciated. Volunteers work closely with reservations, private housing and transportation committees.

Private Housing

Volunteers assist with reservations and organize private housing for players and officials. Volunteers work closely with transportation and players services committees. Pre-tournament planning is necessary.

Scorekeepers

Volunteers are needed to operate the electronic scoreboards and assist IDS (Information Display Systems) with scoring needs. A good knowledge of tennis, good hearing and vision is necessary.

Shuttles

These volunteers assist patrons by providing shuttle transportation on the grounds of the tournament by following a shuttle route. All volunteers must have shuttle-driving experience.

Transportation

Volunteers drive tournament vehicles (vans and Mercedes-Benz) to pick up players, media, guests, sponsors at the airport and private housing. A driver’s license and a good driving record are mandatory. A three-week commitment is needed starting one week before the event.

Ushers

Volunteers work the main stadium and outside courts checking tickets and directing ticket holders to their seats. This is demanding on the feet and there is a lot of sun exposure, but a great way to see everyone enjoying the matches and be a part of a lot of exciting matches.

Volunteer Services

Volunteers assist volunteers with daily check-in and check-out procedures, distributing meal tickets and organizing volunteer uniform distribution. They monitor scheduling, track volunteer hours, assist volunteers with any comments, suggestions or complaints and act as the liaison to staff management. They also oversee the volunteer lounge, information and scheduling boards. They provide additional volunteers for uncovered positions. Pre-tournament planning is necessary.


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