2008 Pacific Life Open Tennis Tournament in Indian Wells

Read our FAQ's

What is the Pacific Life Open?
What are the dates and times of the 2008 Pacific Life Open?
Where do I buy tickets?
Where is the box office?
What does my ticket entitle me to?
What time is the evening session ticket valid at the gates?
Does my child need a ticket?
Do you offer discounts?
What if I lose or forget my ticket?
Are there shaded seats?
How many seats are in the main stadium?
How many seats are in stadium two and three?
What time do the gates open for day session matches?
What time does the day or evening session start?
Where is the wheelchair seating?
What if I am disabled, but not in a wheelchair?
When will my tickets be mailed?
Where is Will Call during the tournament?
Are ATM machines available?
Where is the parking for the tournament?
Do you offer hotel and ticket packages for the tournament?
May we bring food/beverage?
Can I bring a back pack?
What is your cell phone policy?
What is your camera policy?
What is your policy regarding pets?
Is there a lost and found?
May I smoke in the stadium?
What is the rain policy?
What can I do if I am unable to use my tickets?
How do I get there?
May I get information on purchasing a Stadium Suite and information about sponsorship and exhibitor opportunities?
Is the tournament televised?
How is the draw made?
How is the schedule determined?
How do I get information about the match schedule?
Can you tell me now when a particular player will play?
Can I watch players practice?

Go to the Indian Wells Tennis Garden FAQ.

What is the Pacific Life Open?
The Pacific Life Open is an ATP Masters Series and Sony Ericsson WTA Tier 1 tour event. It is the 5th largest event in attendance next to the four Grand Slam tournaments.

What are the dates and times for the event?
2008 Dates and Sessions:
March 10 and 11 - Sony Ericsson WTA Qualifying Rounds FREE ADMISSION - 10:00am
March 12-23 - Sony Ericsson WTA Main Draw
March 11 and 12 - ATP qualifying rounds - 10:00am
March 13-23 - ATP Main Draw - 11:00am
March 21-23 - Times to be announced or visit here

Where do I buy tickets?
Website: Click Here Email: tix@iwtg.net
Phone: (800) 999-1585 or (760) 200-8000
Fax: (760) 200-8444
Mail or In Person: 78-200 Miles Avenue, Indian Wells, CA 92210
Box Office Hours: 10:00 a.m. - 5:00 p.m., Monday - Friday
     10:00 a.m. - 2:00 p.m., Saturday (Jan.-Mar.)

Where is the box office?
Prior to Saturday, February 23rd, the box office is located on the north side of the Indian Wells Tennis Garden stadium. Enter off of Miles Avenue and follow road back to the north side. Park and enter north gate and follow to stadium "Tickets". Starting Saturday, February 23rd, the box office is located on the south side of the Indian Wells Tennis Garden next to Miles Avenue. Park on south side of Miles Avenue, walk through tunnel to remote box office.

What does my ticket entitle me to?
Tickets purchased for the main stadium are valid on a general admission (first come, first serve) basis only on ALL outside courts. Box Seat and Club tickets have a small reserved general admission area located in the first four rows on the east side of stadium 2 & 3. Tickets purchased for stadium 2 & 3 are not valid for the main stadium.

What time is the evening session ticket valid at the gates?
Evening session tickets allow you to access the grounds at 4:30 p.m. Evening session tickets are allowed on outside courts on a general admission basis after 4:30pm and at the announced match time for the main stadium.

Does my child need a ticket?
Children under the age of 3 are not required to have a ticket, provided they sit on your lap and do not inconvenience the other tennis fans. If they require a seat, a ticket will have to be purchased.

Do you offer discounts?
Seniors, USTA members, Students, Military Personnel & Coachella Valley residents receive 30% off daily loge and grandstand tickets. No discounts on the final Friday, Saturday and Sunday of the tournament unless it is being offered with a special tournament promotion.

What if I lose or forget my ticket?
Tickets will be replaced for the ORIGINAL TICKET PURCHASER at a cost of $5.00 each. If replacement tickets are ordered over the phone, they will not be mailed out but put in Will Call. PHOTO I.D. WILL BE REQUIRED to pick them up.

Are there shaded seats?
All courts are outside and open air. The courts are situated on a north/south plan so pending on the time of day there may be shaded seats located on the west, northwest and southwest sides of the courts. All seats in the main stadium court are reserved. Most seats on the outside courts are available on a general admission basis.

How many seats are in the main stadium?
There are 16,100 seats in the main stadium. The upper bowl section is located above the stadium suites and consist of two seating sections - the loge and the grandstand seats. The grandstand seats have a seat-back but no arm rests. All purchased seats are reserved during day sessions. Grandstand seats are available on a general admission basis only for evening sessions. The lower bowl is located below the stadium suites and consist of all box seats.

How many seats are in stadium Two and Three?
Stadium Two has 5,000 seats and Stadium Three has 3,000 seats. Reserved seats on the west side of both of these courts are available for purchase. All other seats are available on a general admission basis - first come, first serve. Once a person leaves, the seat must be rendered to the next person waiting in line.

What time do the gates open for day session matches?
Gates open one hour before the matches start each day.

What time does the day or evening session start?
Click here for match times. During the tournament, March 10-23 please call the Sports Informationa Line (760) 200-8120. See The Desert Sun's daily schedule of matches; or visit PacificLifeOpen.com.

Where is the wheelchair seating?
The wheelchair sections are located in all seating areas of the stadium (suites, box and loge seats). Depending on the location there is seating for one to three companions next to the wheelchair. Handicap parking is available.

What if I am disabled but not in a wheelchair?
We can accommodate persons incapacitated, but not in a wheelchair, in the stadium box and loge seat areas. Please contact the box office for details.

When will my tickets be mailed?
Tickets for single sessions are mailed out the day after processing. If you do not receive your tickets within 3 weeks, please contact our box office. Club, box, loge and grandstand series tickets will be mailed in January, 2008. Tickets ordered after February 16, 2008, will be held in Will Call. Make sure you provide the name of the person who will be picking up the tickets. To pick up tickets from Will Call photo I.D. will be required.

Where is Will Call during the tournament?
Will Call is located at the South Gate / Miles Avenue entrance one week prior to the tournament. Access to Will Call is from the Miles Avenue parking lot. Prior to that, tickets can be picked up at the main box office on the north side of the stadium.

Are ATM machines available?
Two ATM's are located in the Garden Village area during the tournament only.

Where is the parking for the tournament?
General parking for the tournament is located in the "General" ("G") lot, south of the stadium off Miles Avenue. Parking is $7.00 per car, per entry. These passes may be pre-ordered. For day sessions only, if you leave and want to re-enter before 4:30pm, you may see a parking attendant to re-enter at no additional charge.

Designated handicap parking is located in the General lot. You must have a handicap placard, sticker or license plate issued by the DMV to park in this area.

Full Series Ticket Holders: Club suite and front row box seat patrons are provided with one valet parking pass "C" per two seats. The "C" lot is located on the west side of the stadium off Miles Avenue. Courtside and Stadium Box Seat patrons are provided with one "A" pass per two seats. The "A" lot is located on the north side of the stadium and can be accessed off Washington Street or Fred Waring Drive.

Do you offer hotel and ticket packages for the tournament?
Yes, the tournament offers 6 great hotel/ticket packages with 8 hotel choices. For more information please CLICK HERE or call:
Indian Wells Tennis Garden Reservations Office
E-mail address: travel@iwtg.net
Phone: (760) 200-8000 or (800) 999-1585
Fax: (760) 200-8444

May we bring food/beverage?
Food and beverages are sold on the grounds during the event. All soft-sided containers and bags 16 inches by 16 inches by 8 inches are permitted. ALCOHOL AND GLASS CONTAINERS ARE NOT PERMITTED. Plastic water bottles are OK. Due to added security, all backpacks, purses, etc., will be searched.

Can I bring a back pack?
All soft-sided containers and bags 16 inches by 16 inches by 8 inches are permitted. Bags and containers are subject to inspection by gate security prior to entering the tournament site. Hard-sided coolers and bags are not allowed.

What is your cell phone policy?
As a courtesy to the players please turn off your cell phone when watching matches in the stadium or the outer courts.

What is your camera policy?
Cameras and video cameras are permitted but please no flash photography.

What is your policy regarding pets?
Certified service animals and service animals in training only are welcome.

Is there a lost and found?
Lost & Found is located in the tournament administration office on the north side of the stadium.

May I smoke in the stadium?
Smoking is not permitted in the main stadium or at any of the outer courts, including Stadium 2 and 3.

What is the rain policy?
Every attempt will be made to play any and all scheduled matches in the event of inclement weather. In the event of rain we will try to accommodate the ticket holder on a subsequent session, based on availability. If this is the case, the ticket for the rain out day will be generally honored as a grounds pass. There is no guarantee that ticket holders can be accommodated.

What can I do if I am unable to use my tickets?
Reselling tickets is illegal in the City of Indian Wells. However you can donate them to a charity or give them to your friends.

How do I get there?
Please click here to link to Mapquest for map and directions.

May I get information on purchasing a Stadium Suite and information about sponsorship and exhibitor opportunities?
Please call Peggy Michel at 760-200-8414 or e-mail pmichel@iwtg.net.

Is the tournament televised?
Yes. There is both a national and international broadcast schedule. Consult you local listings for air times or click here for an updated schedule.

How is the draw made?
First the 32 seeded players (the 32 highest-ranked players per the ATP ranking system) are placed on the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines starting at the top of the page and going down the draw until it is filled.

How is the schedule determined?
The schedule is made each day late afternoon or early evening. Representatives including the tournament referee, Tour supervisors from the ATP and WTA Tour, broadcasters and the tournament director determine the schedule.

How do I get information about the match schedule?
During the tournament the following day's schedule is determined each evening and it is usually available no later than 9 p.m. It will be posted at www.pacificlifeopen.com and on the Sports Information Line at 760-200-8120.

Can you tell me when a particular player will play?
No, the draw for the WTA main draw players will be made on Monday, March 10, 2008 and for the ATP main draw players on Tuesday, March 11, 2008. In a single elimination tournament, only one player advances and the time for that players match is not available until the schedule of matches is released the day before.

Can I watch players practice?
You may watch the players in action on the practice courts located on the south side of the stadium. A schedule of practice times is not available for the players.


contest
Enter to win Pacific Life Open Final Weekend Desert Oasis VIP Package.
 
virtual seating tour
Check the view from your seat. View stadium map and site map online today.
 
Ask A Question
Type your question below and click send.
E-mail Address (Required):

Question: